Terms of Service

1. Definitions

• Account — your registered Visible Methods user account.
• Client Content — text, images, logos, business information, customer lists, leads, and any other materials you upload to or create within the Services.
• Platform — the Visible Methods software-as-a-service platform, including the automation and CRM environment we provide to you.
• Services — the Platform, websites we build for you, business phone numbers, SMS/MMS messaging, voice, automations, marketing tools, CRM, review tools, and any other product or service we make available to you.
• Subscription — your recurring payment arrangement for the Services.

2. Eligibility and Account

You must be at least 18 years old, legally able to enter into a binding contract, and acting on behalf of a lawful business to use the Services. You agree to provide accurate information when registering and to keep your Account information current. You are responsible for all activity under your Account, including activity by your employees, contractors, and any other authorized users.

3. Services

We provide marketing technology, websites, automation, and related services to local service businesses. The exact features available to you depend on your Subscription plan. We may add, modify, or discontinue features from time to time. We will not materially reduce the core functionality of your Subscription without notice.

4. Subscription Plans and Pricing

• $99/month Starter Plan - custom-built, fast-loading professional website and a live chat widget routed directly to your mobile phone.
• $199/month Standard Plan - everything in the Starter Plan, plus automated missed call text-back, 5-star Google review funnel automation, SMS/MMS re-marketing campaigns, a dedicated business phone line, and access to our centralized inbox app.

Subscriptions are available month-to-month or as a prepaid 3-month commitment. The 3-month commitment includes a complimentary Google Business Profile (GBP) optimization (valued at $400), provided as a one-time service at the start of the term.

Pricing is subject to change. We will give you at least 30 days' notice of any price increase, which will take effect at the start of your next billing cycle.

5. Billing, Auto-Renewal, and Payment

• Advance billing: All Subscription fees are billed in advance of the service period.
• Auto-renewal: Your Subscription will automatically renew at the then-current rate at the end of each billing cycle until you cancel.
• Payment method: By providing a payment method, you authorize us to charge it for all amounts due, including Subscription fees, usage charges, and applicable taxes.
• Taxes: All fees are exclusive of taxes. You are responsible for any applicable taxes in your jurisdiction.

6. Usage-Based Charges

In addition to your Subscription fee, you may incur usage-based charges for phone numbers, messaging, voice, and related services. Rates are:

• Local phone number: $1.15/month
• Toll-free phone number: $2.15/month
• SMS (US/Canada): $0.0079/segment (inbound and outbound)
• MMS (US/Canada) outbound: $0.02 per message
• MMS (US/Canada) inbound: $0.01–$0.02 per message
• Voice calls outbound: $0.0180/minute
• Voice calls inbound: $0.0085–$0.0220/minute
• Number intelligence: $0.005–$0.01 per function

Rates are subject to change with 30 days' notice.

Digital wallet: You maintain a digital wallet balance for usage charges. When your wallet balance falls below the auto-top-up threshold, we will automatically charge your payment method to refill the wallet according to your selected preferences. You are responsible for monitoring your wallet and ensuring sufficient funds.

7. No Refund Policy

All payments to Visible Methods are final and non-refundable, including Subscription fees, usage charges, and prepaid commitments. By signing up, you acknowledge that our products and Services are custom-built, immediately initiated upon payment, and non-reversible once delivery begins.

8. No Chargebacks

You agree not to initiate a chargeback or payment dispute for Services rendered. Filing a chargeback is a material breach of these Terms. We reserve the right to suspend or terminate your Account and pursue recovery of the disputed amount plus all associated costs.

9. Free Trials and Promotions

We may offer free trials, discounts, or promotional pricing from time to time. Promotional pricing applies for the period stated and reverts to standard pricing thereafter. Discounts do not modify any other term of this agreement.

10. Service Delivery

Services are considered delivered and rendered once the Client's website has been completed and made available, and Platform and automation setup is finalized. Standard build time is 4 business days following receipt of your completed onboarding form.

11. Payment Failures and Suspension

If a payment fails, we will retry payment up to 4 times over 3 weeks. If the balance remains unpaid 48 hours after the first failed attempt, your Account and Platform access may be suspended until the balance is paid. If the balance remains unpaid for 30 days, we may terminate your Account and delete or archive Client Content. Suspension does not relieve you of the obligation to pay outstanding fees.

12. Cancellation

You may cancel your Subscription at any time by contacting us at ayush@visiblemethods.com. Cancellation becomes effective at the end of the current billing cycle, and you will not be charged thereafter. Early cancellation does not entitle you to a refund of any prepaid amounts or unused portion of a prepaid term.

13. Intellectual Property

• Our IP: The Platform, our software, our website templates, our automations, our marketing materials, our brand, and all underlying technology and intellectual property are owned by Visible Methods or our licensors. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Platform and Services solely for your internal business purposes during your Subscription. All rights not expressly granted are reserved.
• Your Content: You retain ownership of your Client Content. You grant us a non-exclusive, worldwide, royalty-free license to host, store, copy, transmit, display, and process Client Content as necessary to provide the Services.
• Websites and Domains: Websites we build for you are hosted on our infrastructure. Upon termination of your Subscription, your right to use the website ends, and we are not obligated to transfer the website's source code, theme, or templates to you. You retain ownership of any custom Client Content (text, images, logos) you provided. If you registered your domain through us, ownership of the domain registration transfers to you upon request and payment of any applicable transfer fees.

14. Acceptable Use

You agree NOT to use the Services to:

• send unsolicited messages, spam, or unlawful communications;
• violate the privacy of any individual or any applicable privacy law;
• send messages that are harassing, threatening, defamatory, fraudulent, or obscene;
• promote illegal activities;
• reverse-engineer or decompile the Platform;
• resell or sublicense the Services to third parties without our written consent;
• use the Services to compete with Visible Methods or build a competing product;
• upload viruses, malware, or any code intended to damage or disrupt the Services.

15. Client Compliance Obligations

• You Are Responsible for Your Own Communications: When you use the Platform to send SMS, MMS, voice messages, or emails to your customers and prospects, you — not Visible Methods — are the sender. You are solely responsible for obtaining valid consent from every recipient before sending any message that requires consent under applicable law; maintaining proof of consent; honoring opt-out requests immediately; including required disclosures in your communications; and complying with all applicable carrier rules and regulations.
• Privacy and Data Protection: If you upload personal information about consumers to the Platform, you act as the controller of that data and Visible Methods acts as the processor. By uploading personal information to the Platform, you represent that you have provided all required notices to data subjects, obtained all required consents, and have the legal right to upload and process the data through the Platform.
• You Indemnify Us for Your Communications: You agree to indemnify and hold Visible Methods harmless from any claims, fines, penalties, or damages arising from your communications or your processing of consumer data.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VISIBLE METHODS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, OR LOST DATA. OUR TOTAL CUMULATIVE LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE 3 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

17. Governing Law and Disputes

These Terms are governed by the laws of England and Wales. Any disputes arising out of or relating to these Terms or the Services that cannot be resolved informally shall first be attempted to be resolved through good-faith negotiation by emailing ayush@visiblemethods.com.

18. Contact

Visible Methods
Email: ayush@visiblemethods.com
Website: visiblemethods.com