Privacy Policy

1. Quick Summary

• We collect contact information, business information, payment information, and online activity data.
• We use it to deliver our Services, market to prospective customers, and run our business.
• We share it with service providers and as required by law.
• We do not sell personal information for money.
• We may record sales, onboarding, and support calls.
• You have rights to access, delete, and correct your information. See Section 10 to exercise them.

2. Mobile Communication Policy

We value your privacy and are committed to protecting your personal information. When you provide your mobile number, you consent to receive SMS messages related to our services, including notifications, account communications, and (if you opt in) marketing offers. Your mobile opt-in will not be shared with third parties for marketing purposes.

• Opt-Out: Reply STOP to any message to opt out at any time.
• Help: Reply HELP for support.
• Frequency: Message frequency varies based on your interactions with us.
• Cost: Standard message and data rates apply per your carrier's terms.

3. Information We Collect

We collect the following categories of personal information:

• Identifiers — first and last name, email, phone number, postal address, IP address, account username, business name.
• Commercial information — products and Services purchased, subscription tier, billing history.
• Financial information — payment information (processed by our payment processor), billing address.
• Internet activity — pages visited, links clicked, time on site, referring URL, device and browser data.
• Geolocation (approximate) — city and country derived from IP address. We do not collect precise geolocation.
• Audio recordings — sales, onboarding, and support calls where notice has been provided.
• Professional information — trade or industry, business size.
• Inferences — profiles built from the above to evaluate fit for our Services.

We do not knowingly collect precise geolocation, racial or ethnic origin, religious beliefs, sexual orientation, genetic data, biometric data, health information, or information about children under 16.

4. Where We Get Your Information

• Directly from you — when you fill out a form, book a call, sign up, or contact us.
• From your device — through cookies and similar technologies on our website.
• From advertising partners — platforms that deliver our advertising.
• From service providers — including our CRM, payment processor, and analytics providers.
• From publicly available sources — business directories, public records, and similar.

5. How We Use Your Information

• Provide and operate the Services — account creation, billing, customer support, communications about your account.
• Sales and marketing — respond to inquiries, follow up on leads, send promotional emails and SMS messages where consented.
• Analytics and improvement — understand how the website and Services are used, diagnose problems, develop new features.
• Advertising — measure ad performance and retarget visitors.
• Quality assurance and training — review and use call recordings to train our team and improve service.
• Security and fraud prevention — detect, investigate, and prevent fraudulent or unauthorized activity.
• Legal compliance — comply with applicable laws and regulatory requirements.
• Business operations — accounting, recordkeeping, and audits.

6. How We Share Your Information

We share personal information with the following categories of recipients:

• Service providers — to deliver the Services on our behalf under written contract. This includes our CRM provider, payment processor, hosting providers, and email and SMS delivery providers.
• Advertising partners — to deliver and measure advertising.
• Professional advisors — lawyers and accountants for legal, accounting, and compliance purposes.
• Acquirers — in connection with a merger, acquisition, financing, or sale of assets.
• Government authorities — when required by law, subpoena, or court order.

We require service providers to use personal information only for the purposes we authorize and under contractual obligations of confidentiality and security.

7. Cookies and Tracking Technologies

We use cookies and similar technologies on our website to keep you logged in and remember your preferences; measure traffic and performance; and deliver and measure advertising.

You can manage cookies through your browser settings. Most browsers allow you to block or delete cookies. Note that disabling certain cookies may affect the functionality of our website.

8. Call Recording

We may record sales, onboarding, and support calls for quality assurance, training, recordkeeping, and dispute resolution. At the start of each call, we will provide notice that the call is being recorded. By continuing the call after this notice, you consent to being recorded. If you do not wish to be recorded, please tell us at the start of the call.

Recordings are stored securely, accessible only to authorized personnel and our service providers.

9. Data Retention

We retain personal information for as long as is necessary to provide the Services, fulfill the purposes described in this Policy, comply with our legal and accounting obligations, resolve disputes, and enforce our agreements.

Customer account records are retained while the account is active and for a reasonable period thereafter unless you request deletion. Billing and tax records are retained for at least 7 years as required by law. Website analytics data is retained for up to 26 months. You may request deletion at any time as described in Section 10.

10. Your Rights and How to Exercise Them

You have the right to access a copy of the personal information we hold about you; request deletion of your personal information; request correction of inaccurate personal information; and receive your information in a portable format.

To exercise any of these rights, email us at ayush@visiblemethods.com with a description of your request. We will acknowledge your request within 10 business days and respond within 45 days. We may ask you to verify your identity before processing your request.

11. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information, including encryption in transit and access controls. However, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee the absolute security of your information.